Its just Kristin, in a pandemic, providing therapy

Things are a little different lately

I no longer have the support of an administrative team for scheduling or other issues, other than help from my wonderful billing specialist Becky for insurance clients. With the persisting health risks, we are limited to on-line sessions and aren't able to do many of the usual things face-to-face, so I've had to create policies and procedures to get the business side of things done reliably.

 

This is how it works

From using online portals to meet, signing electronic forms, to scheduling and billing:   

I have practices & policies that help me focus caring for clients and less on administrative tasks, which are not my strongest skills or complicated by the lack of face-to-face visits. I also have limitations in my ability to respond quickly due to the nature of my work, and to the nature of my human nature. I want to be up front to help you know what to expect when working with me: 

I use the software SimplePractice that is designed for mental health providers. When you request an appointment from my website, I am able to approve or deny (and send you an email explaining why of course). When the initial appointment is approved, I am able to send you a link to your own client portal, with all the documents you need to read, fill out and sign before your first appointment. Your portal also gives you access to billing documents, confidential messaging, seeing upcoming and requesting new appointments. It is fairly straightforward, with a few limitations of the software that cause some predictable issues we can navigate:

  • If you are a Coaching or Child Specialist client, some of the insurance information will not apply to you. I’m sorry, there are some automated tasks in the software that set the defaults. For you, fill and sign all the forms shared but just leave the insurance sections blank and you do not need to contact billing unless you have specific questions. I will need a cc on file and if you have any issues with taking care of cost sharing independently, please let me know.

  • If you are a therapy client using insurance, please fill out the forms shared as well as email your birth date and photos of the front and back of your insurance card(s) to my billing specialist at: little.billing@simplygenesisbilling.com  or you may call her at (402) 332-2749 between the hours or 7 AM and 3 PM Pacific Time.

  • If you are scheduling therapy sessions for a child, remember that children 13 and over have confidentiality and they will need to sign their own forms. You of course can assist them if they wish, but emails are the process in which a portal is designated to an individual and forms sent to that email as signed by that individual. They will need an email that is identified as theirs and parents will need their own emails if they wish to sign documents, make payments or with a release be able to have access to their child’s portal. For children under 13, parents will be sent documents to sign for their child’s care and given access to their portal. Counseling information such as therapy notes are not visible or accessible from any client or parent portal.

  • Unless we had discussed otherwise, I will need to have all your documents completed and your cc on file 24 hours prior, in order to avoid cancellation of the appointment.

  • You will need to schedule your own sessions and have access to requesting appointments in your portal under the “Appointments” tab. I don’t designate clients to specific times/days, but if you find a time you like, you can schedule several weeks out in advance.

  • As clients you have access to billing documents in your portal which you can monitor, use to submit for out of network benefits, or print for your records.

  • To generate a link to your portal at any time, go to: https://kristinlittlecounseling.clientsecure.me.  

A full description can be found in the “Practice Policies” form, however these are some other important things to know as we begin our work together:

  • If you are a regular weekly or bi-weekly client and don’t schedule for 3 weeks without explanation prior or shortly thereafter, I will have to move you to an inactive status. I welcome returning clients and you can schedule when you need intermittent support. However, I will need to attend to clients waiting to be served and offer current, regular clients preference in the schedule. I may have limited space.

  • I encourage you to reach out if you have questions either by secure messaging from your portal or email/phone. I will do my best to respond to your messages and calls, but I am typically in session and unable to respond during business hours. My practice is to check for urgent messages in the evening, but if not urgent, I will attend to them on Friday mornings.

  • I take regular time off and you will see one week as unavailable approximately every other month.

Kristin Little Counseling
Online Therapy & Coaching Sessions   
Monday through Thursday 10-5 

For inquires and questions please email me directly or ask for a complementary 15 minute telephone call

 

kristinlittlecounseling@gmail.com

(206) 295-8673 

2101 4th Ave Suite 370 Seattle, Washington 98121

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